Delete Your Account
This page explains how to request deletion of your account and the personal data associated with it across the MISE booking platform — the consumer app Mise and the merchant app Mise Business, published by MISE Systems Pty Ltd. It also sets out exactly what is deleted, what we are required to keep, and for how long.
Option 1 — Delete your account in the app (fastest)
Both apps let you delete your own account directly. The change takes effect immediately and signs you out of every device.
- Open the Mise or Mise Business app and sign in.
- Go to the Profile tab.
- Open Account settings and tap Delete Account.
- Confirm when prompted. Your account is deactivated straight away and permanently removed on the schedule below.
Note: if you have any bookings that are still active (for example, a confirmed appointment that hasn't been completed or cancelled yet), the app will ask you to complete or cancel them before it can delete your account. This protects both customers and businesses who are relying on that booking.
Option 2 — Ask us to delete it for you
If you can't access the app, email [email protected] from the email address on your account with the subject line "Delete my account". Include the name and phone number on the account so we can verify it's you. We will action verified requests and confirm by email within 30 days.
What is deleted
- Your account record and sign-in identity (email / phone / Google / Apple login).
- Your name, profile photo, and contact details.
- Your saved preferences, device and push-notification tokens.
- For merchants: your business profile, premise and portfolio photos, services, and staff associations (where you are the account owner).
Account records and personally identifying fields are permanently removed within 30 days of your request.
What is retained, and for how long
A small amount of data must be kept even after your account is deleted, because the law requires it or because it belongs to another person on the platform:
| Data | Why it's kept | Retention period |
|---|---|---|
| Booking and payment transaction records (amount, date, tax) | Tax, accounting, and dispute obligations under Australian law. These records are de-identified — disconnected from your name and contact details. | Minimum 7 years (ATO financial-record requirement) |
| Reviews you left for a business | They inform other customers and belong to the business's public record. They are anonymised from your account. | Retained, de-identified |
| Aggregate, de-identified usage analytics | Cannot be linked back to you and is used only in aggregate. | Retained indefinitely |
For the full picture of what we collect and why, see our Privacy Policy.
Contact
MISE Systems Pty Ltd
Sydney, NSW, Australia
Email: [email protected]